Customer Service

Welcome to Pom and Paisley Customer Service

At Pom and Paisley, we’re dedicated to providing you with an exceptional shopping experience. From browsing our unique, handcrafted collections to after-purchase support, we’re here to help you every step of the way. Please explore our customer service resources below, and don't hesitate to reach out if you need assistance.

Contact Us

Have a question or need support? Our team is here for you!

Whether you need help placing an order, have questions about our products, or want to provide feedback, please feel free to contact us. Our friendly customer service team aims to respond within 24-48 hours.

Frequently Asked Questions (FAQs)

For quick answers, visit our FAQ page where we cover common topics such as:

  • Shipping Information – Delivery times, international shipping, and tracking details
  • Payment Information – Accepted payment methods, security, and international fees
  • Orders & Returns – How to place orders, modify or cancel them, and our return policy

Our FAQ section is designed to address your most common questions, so you can get the information you need fast.

Shipping Information

Pom and Paisley offers reliable and timely shipping options for both domestic and international orders. For detailed information on shipping times, costs, and tracking, please visit our Shipping Information page.

Returns & Exchanges

We want you to be thrilled with your Pom and Paisley purchase! If for any reason you’re not satisfied, we offer a hassle-free return policy within 30 days of delivery. For instructions on how to initiate a return or exchange, please see our Returns & Exchanges page.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email. Use this number to track the status of your shipment on our website or through the carrier’s site. If you need help with tracking, please contact us.

Payment & Security

We offer secure payment options, including major credit cards and PayPal. Your payment information is encrypted and processed safely through a secure gateway to ensure a seamless and secure transaction.

Feedback & Suggestions

We value your feedback! At Pom and Paisley, we’re always looking to improve our products and services to meet your needs. If you have any suggestions or comments, please send them to info@pomandpaisley.com. Your input helps us create a better experience for all our customers.

Thank you for choosing Pom and Paisley!
We appreciate your trust and look forward to providing you with high-quality, handcrafted products and excellent service. Let us know how we can assist you, and happy shopping!