Shipping Policy

Pom and Paisley Shipping Policy

At Pom and Paisley, we strive to ensure that your shopping experience is seamless from start to finish. This Shipping Policy provides information on our shipping options, costs, and timeframes, so you know exactly what to expect when ordering with us.

Domestic Shipping

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: Calculated at checkout based on the weight and destination of your order
  • Carrier: We work with trusted carriers to ensure reliable delivery.

Expedited Shipping

  • Delivery Time: 2-3 business days
  • Cost: Calculated at checkout
  • Note: For faster delivery, please select Expedited Shipping at checkout. Expedited orders are processed with priority.

International Shipping

Global Standard Shipping

  • Delivery Time: 10-14 business days (varies by destination)
  • Cost: Calculated at checkout
  • Customs and Duties: Any applicable customs fees or import duties are the responsibility of the customer and are determined by the destination country’s customs office.

Important Note for International Orders:
Shipping times for international orders may vary based on customs processing and other factors. We recommend checking with your local customs office if you have concerns about additional fees or delays.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take an additional day or two.
  • Order Cutoff Time: Orders placed after 12:00 PM (PST) will be processed the next business day.
  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with tracking information.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Use this number to check the real-time status of your shipment on our website or the carrier’s website. For assistance with tracking, feel free to contact our Customer Service team at info@pomandpaisley.com.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain items may have specific shipping restrictions due to regulations. Please review the product details for any special shipping instructions.

Delays and Issues

While we work with reliable shipping carriers, unexpected delays may occur due to weather, customs, or other factors beyond our control. If your order is delayed or you experience any issues, please reach out to us at info@pomandpaisley.com, and we’ll be happy to assist you.

Lost or Stolen Packages

Pom and Paisley is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. However, we encourage you to contact us if you experience an issue, and we will do our best to work with the carrier to resolve the matter.

Questions or Concerns?

If you have any questions regarding our Shipping Policy or need help with your order, please reach out to us:

Thank you for choosing Pom and Paisley. We appreciate your trust and look forward to delivering your order with care and efficiency.