Return & Refund Policy
Pom and Paisley Return & Refund Policy
At Pom and Paisley, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy to understand your options.
Eligibility for Returns
- Condition: Items must be returned in their original, unused condition, with all tags attached and packaging intact.
- Time Frame: Returns must be requested within 30 days of the delivery date.
- Non-Returnable Items: Personalized items, final sale products, and gift cards are non-returnable. Please check the product page for any specific return restrictions.
How to Initiate a Return
- Contact Us: Email our Customer Service team at info@pomandpaisley.com with your order number, item details, and reason for the return.
- Receive Return Instructions: Our team will provide you with instructions for returning your item, including the return address.
- Ship Your Item: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Return Shipping Costs
- Customer Responsibility: For most returns, the customer is responsible for the shipping costs.
- Defective or Incorrect Items: If you received a defective or incorrect item, Pom and Paisley will cover the return shipping fee. Please contact us within 7 days of receiving the order to report any issues.
Refund Process
- Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refund Timeline: After the inspection, refunds are typically processed within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, or if the return request is made after 30 days.
Exchanges
If you would like to exchange an item instead of a refund, please refer to our Exchange Policy. We’re happy to assist you in finding a replacement if the product isn’t quite right for you.
Late or Missing Refunds
If you haven’t received your refund after the standard processing time:
- Check Your Account: Confirm with your bank or credit card company, as there may be a delay in posting.
- Contact Us: If you still haven’t received your refund, please reach out to us at info@pomandpaisley.com, and we’ll investigate the issue.
Final Sale and Non-Refundable Items
Certain items are non-returnable and non-refundable, including:
- Personalized or custom-made products
- Gift cards
- Items marked as "Final Sale" on the product page
Please review product descriptions carefully before purchasing to avoid any issues with non-returnable items.
International Returns
For international orders, we currently do not cover return shipping costs. Please ensure the item is packaged securely and shipped with a trackable method. Any customs duties or import taxes paid on the original order are non-refundable.
Need Assistance?
If you have any questions regarding our Return & Refund Policy or need help with your return, please contact our Customer Service team:
- Phone: +1 (310) 422-4414
- Email: info@pomandpaisley.com
We’re here to make your experience with Pom and Paisley as smooth as possible, and we’ll be happy to assist you with any concerns.